Terms & Conditions

CASALUNA AB

Terms & Conditions

tickets.casaluna.se

Version 1.0 • Effective date: June 29 2026

This document governs the purchase of tickets and the processing of personal data via tickets.casaluna.se.

PART A — TERMS & CONDITIONS

In these Terms & Conditions the following definitions apply:

"CasaLuna", "we", "us", "our" — CasaLuna AB, a Swedish limited liability company, org.nr 559556-0391, operator of tickets.casaluna.se.

"Customer", "you", "your" — any natural person who visits the Platform and/or purchases a Ticket.

"Platform" — the website and ticketing service available at tickets.casaluna.se.

"Event" — a social dance event, festival, parties, workshops, bootcamps or similar leisure activity organised or facilitated by CasaLuna AB.

"Ticket" — a digital admission pass (including ticket types, couple bundles and group bundles) purchased through the Platform.

"Order" — a confirmed purchase of one or more Tickets, uniquely identified by an Order Reference number.

"Add-on" — an optional supplementary product or service (e.g. meal, locker, merchandise) purchasable alongside a Ticket.

"GDPR" — Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data.

"IMY" — Integritetsskyddsmyndigheten, the Swedish Data Protection Authority (www.imy.se).

"SEK/EUR" — Swedish Kronor or Euro, as stated on the Order at the time of purchase.

2.1 These Terms & Conditions govern the purchase of Tickets and Add-ons via the Platform and the contractual relationship between CasaLuna AB and the Customer.

2.2 By proceeding through the checkout and clicking "Pay" (or equivalent confirmation action), the Customer explicitly accepts these Terms & Conditions and the Privacy Policy in full. If you do not agree, you must not complete a purchase.

2.3 These Terms & Conditions are provided in English. In the event of any inconsistency between an English-language version and a translated version, the English version prevails.

2.4 CasaLuna AB reserves the right to amend these Terms & Conditions at any time. Amendments take effect upon publication on the Platform. Purchases completed prior to an amendment are governed by the version in force at the time of purchase.

2.5 Customers must be at least 18 years of age to make a purchase. By accepting these Terms, you confirm that you are 18 years of age or older, or that a parent or legal guardian has approved the purchase on your behalf.

3.1 All Ticket purchases are processed via the secure payment infrastructure provided by Stripe Technology Europe, Limited ("Stripe"), an authorised payment institution regulated by the Central Bank of Ireland. CasaLuna AB does not store, transmit, or process card or banking credentials.

3.2 An Order is confirmed only upon successful payment authorisation by Stripe and the issuance of an Order confirmation e-mail sent to the e-mail address provided by the Customer. A binding contract is formed at that moment.

3.3 Prices are stated in SEK or EUR (as displayed) inclusive of any applicable VAT and processing fees unless otherwise stated. CasaLuna AB reserves the right to adjust prices at any time prior to the completion of a purchase. No price change affects a confirmed Order.

3.4 Each Ticket is valid for one (1) admission to the specified Event unless explicitly stated otherwise (e.g. couple bundles). Tickets are personal and non-transferable unless CasaLuna AB expressly permits transfer in writing.

3.5 Resale of Tickets above face value ("ticket touting") is strictly prohibited and may result in the cancellation of the relevant Tickets without refund.

3.6 The Customer is responsible for ensuring that all attendee details provided at checkout (name, e-mail address, and any required fields) are accurate. CasaLuna AB accepts no liability for failed delivery of Tickets or confirmations caused by inaccurate information provided by the Customer.

3.7 Tickets are delivered electronically as QR codes to the Customer's provided e-mail address immediately upon payment confirmation. No physical Ticket is issued.

4.1 Early Bird and other time-limited pricing tiers are subject to availability and are offered at CasaLuna AB's sole discretion. CasaLuna AB makes no guarantee that a specific pricing tier will remain available for any particular duration.

4.2 Discount codes and promotional codes may be subject to separate terms and conditions as communicated at the time of issuance. Each code may only be used once per Order and cannot be combined with other promotional offers unless expressly stated.

4.3 Prices for couple bundles and group bundles are set per bundle. Individual component seats within a bundle are not sold separately.

4.4 Currency fluctuations are not grounds for a refund or price adjustment on confirmed Orders.

5.1 The exception set out above applies to all Tickets, couple bundles, group bundles, and leisure-related Add-ons purchased via the Platform.

5.2 CasaLuna AB will nonetheless voluntarily consider exceptional requests for cancellation at its sole and absolute discretion (see Section 6).

6.1 Customer-Initiated Cancellations

Subject to Section 5, Tickets are generally non-refundable. As a goodwill gesture, CasaLuna AB may, at its sole discretion, consider refund requests submitted to info@casaluna.se if:

• the request is made at least fourteen (14) calendar days before the Event date, and
• a valid reason is provided (e.g. documented medical emergency or bereavement).

Approved refunds will be issued to the original payment method, minus any payment processing fees charged by Stripe (typically 1.4–3.5% + a fixed fee). CasaLuna AB reserves the right to apply an administrative handling fee.

6.2 Event Cancellation by CasaLuna AB

If CasaLuna AB cancels an Event entirely and does not reschedule it within 90 days:

• Customers will be offered a full refund of the face value of the Ticket(s) paid.
• Refunds will be processed to the original payment method within fourteen (14) calendar days of the cancellation announcement.
• CasaLuna AB's liability is limited to the refund of the Ticket face value and does not extend to travel, accommodation, or any other consequential costs.

6.3 Event Postponement or Material Change

If an Event is postponed or subject to a material change (e.g. significant change of venue or date):

• Customers will be notified by e-mail to the address provided at checkout.
• Customers who do not wish to attend the rescheduled or amended Event may request a refund within fourteen (14) calendar days of the notification.
• Continued possession of a Ticket after the notification window constitutes acceptance of the change.

6.4 Partial Attendance

No refund is due for partial attendance (e.g. arriving late or leaving early).

7.1 A valid QR code Ticket (displayed on a mobile device or printed) must be presented at the venue entrance. CasaLuna AB is not responsible for the Customer's failure to present a valid Ticket.

7.2 CasaLuna AB and/or the venue operator reserve the right to refuse entry or remove any person from the Event who:

• cannot present a valid Ticket;
• is under the age limit for the Event (if applicable);
• is found to be intoxicated, under the influence of illegal substances, or behaving in a disorderly, threatening, or abusive manner;
• fails to comply with the venue's health, safety, or conduct rules;
• presents fraudulent, altered, or duplicate Tickets.

7.3 Refusal of entry or removal for the reasons stated in Section 7.2 does not entitle the Customer to a refund.

7.4 Photography and video recording at Events may be subject to restrictions communicated on-site. CasaLuna AB may photograph and record Events for promotional purposes. If you do not wish to appear in promotional material, please notify the photographer on site.

7.5 Customers attend Events at their own risk. Appropriate attire (as communicated by CasaLuna AB) must be worn. CasaLuna AB accepts no responsibility for personal injury, illness, or loss of personal property, except where caused by CasaLuna AB's negligence.

8.1 To the fullest extent permitted by applicable law (including mandatory provisions of Swedish consumer protection law), CasaLuna AB's total liability to a Customer, whether in contract, tort (including negligence), or otherwise, shall not exceed the total amount paid by the Customer for the relevant Order.

8.2 CasaLuna AB is not liable for any indirect, consequential, incidental, special, or punitive damages, including without limitation loss of revenue, loss of profits, loss of data, loss of goodwill, or loss of enjoyment, arising out of or related to the Event or these Terms & Conditions.

8.3 Nothing in these Terms & Conditions limits or excludes liability for:

• death or personal injury caused by CasaLuna AB's negligence;
• fraud or fraudulent misrepresentation;
• any other liability that cannot be limited or excluded by applicable mandatory law.

8.4 CasaLuna AB is not responsible for the actions, conduct, or content of third-party venues, performers, vendors, or other attendees at Events.

8.5 The Platform is provided "as is" and CasaLuna AB does not warrant that the Platform will be available uninterrupted or error-free. Planned maintenance and technical interruptions may occur.

9.1 CasaLuna AB shall not be liable for any delay in, or failure to perform, its obligations under these Terms & Conditions if such delay or failure results from a Force Majeure Event.

9.2 "Force Majeure Event" means any circumstance beyond CasaLuna AB's reasonable control, including but not limited to: acts of God, natural disasters, pandemic or epidemic (including governmental restrictions arising therefrom), fire, flood, acts of terrorism, war or armed conflict, labour disputes or strikes, civil commotion, government action or regulatory change, power or telecommunications outages, or the acts or omissions of third parties (including payment processors or venue operators).

9.3 In the event of a Force Majeure Event causing cancellation of an Event, CasaLuna AB will use reasonable endeavours to offer affected Customers a credit note or, where feasible, a full refund. No further compensation or liability shall arise.

10.1 All content on the Platform, including text, graphics, logos, images, software, and QR code designs, is owned by or licensed to CasaLuna AB and is protected by Swedish and international intellectual property law.

10.2 The Customer is granted a limited, personal, non-transferable, non-sublicensable licence to access and use the Platform solely for the purpose of purchasing Tickets. No other rights are granted.

10.3 The Customer must not reproduce, distribute, modify, create derivative works of, publicly display, or exploit any content from the Platform without CasaLuna AB's prior written consent.

11.1 These Terms & Conditions and any dispute or claim arising out of or in connection with them (including non-contractual disputes) shall be governed by and construed in accordance with the laws of Sweden.

11.2 Any dispute that cannot be resolved amicably shall be submitted to the exclusive jurisdiction of the Swedish courts (Sw. allmänna domstolar), with the District Court of Gothenburg (Göteborgs tingsrätt) as the court of first instance, unless mandatory consumer protection rules provide otherwise.

11.3 If you are a consumer resident in the EU, you have the right to submit complaints to the Swedish National Board for Consumer Disputes (Allmänna reklamationsnämnden, ARN, www.arn.se) or to use the EU Online Dispute Resolution platform at https://ec.europa.eu/consumers/odr.

11.4 Nothing in this Section prevents CasaLuna AB from seeking urgent injunctive or other equitable relief in any jurisdiction.

12.1 Severability. If any provision of these Terms & Conditions is held to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

12.2 Entire Agreement. These Terms & Conditions, together with the Privacy Policy, constitute the entire agreement between CasaLuna AB and the Customer in relation to the subject matter hereof and supersede all prior representations, warranties, and agreements.

12.3 Waiver. CasaLuna AB's failure to enforce any right under these Terms & Conditions shall not be deemed a waiver of that right.

12.4 Assignment. CasaLuna AB may assign, transfer, or sub-contract its rights and obligations under these Terms & Conditions without notice. The Customer may not assign any rights or obligations without CasaLuna AB's prior written consent.

12.5 Contact. Queries regarding these Terms & Conditions should be directed to: info@casaluna.se.